Privacy Policy

1. Who We Are

Property PR Agency (“we”, “us”, “our”) is a specialist property PR and marketing agency operating under the domain property-pr.agency. Our registered business address is: Link House, 140 The Broadway, Surbiton, Surrey KT6 7HT, United Kingdom.

We are committed to protecting your personal information and being transparent about how we collect, use and share it. This policy applies to all personal data we process about you in connection with our website and services.

2. Information We Collect

We may collect the following categories of personal data:

• Contact information: Your name, email address, and any details you provide when submitting an enquiry through our website.
• Business information: Details about your property development, target markets, and project goals as shared in enquiry forms.
• Usage data: Standard technical data collected when you visit our website, including IP address, browser type, pages viewed, and time spent on site. This is collected via analytics tools.
• Communications: Records of any correspondence between you and us, including emails and enquiry form submissions.

3. How We Use Your Information

We use the personal data we collect to:

• Respond to your enquiries and provide the services you have requested
• Communicate with you about your project and our services
• Improve our website and understand how visitors use it
• Comply with legal and regulatory obligations
• Send you relevant updates about our services where you have given consent

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests: Processing enquiries from potential clients and managing existing client relationships.
• Contract performance: Where we have entered into a service agreement with you.
• Legal obligation: Where we are required to process your data to comply with applicable law.
• Consent: Where you have expressly consented to receive marketing communications from us.

5. Data Sharing

We do not sell, rent or trade your personal data. We may share your information with:

• Service providers who assist in operating our website and delivering our services (such as email delivery platforms), subject to appropriate data processing agreements
• Professional advisers such as lawyers and accountants where required
• Regulatory bodies or law enforcement where required by law

All third-party service providers are required to process your data only as instructed by us and in accordance with applicable data protection law.

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years following last contact. Client records are retained for 7 years in accordance with UK accounting and tax requirements.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restrict processing — to request we limit how we use your data
• Right to data portability — to receive your data in a structured format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — at any time where processing is based on consent

To exercise any of these rights, please use our contact form or write to us at the address below. We will respond within 30 days.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Essential cookies are required for the website to function correctly. Analytics cookies are only set with your consent.

You can control cookie settings through your browser preferences. Blocking certain cookies may affect website functionality.

9. International Transfers

Some of our service providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the ICO, to protect your personal data.

10. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the opportunity to address your concerns directly first.

11. Contact Us

For any questions about this Privacy Policy or how we handle your data, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically to stay informed about how we protect your data.